Questions and answers from NIVAROQ
Order and payment
Which payment methods do you accept?
Which payment methods do you accept?
We accept all major payment methods: credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. Simply select your preferred payment method at checkout.
Is my data and payment information secure?
Is my data and payment information secure?
Yes. Your data is safe with us. All payments are processed through trusted payment providers such as PayPal or Shopify Payments. Your information is transmitted securely using encryption – and is never sold.
How do I redeem a discount code?
How do I redeem a discount code?
You can easily enter your discount code in the "Discount Code" field at checkout and click "Apply". The discount will be deducted directly from the total amount.
How can I contact customer service?
How can I contact customer service?
You can easily reach our customer service by email. Write to us at office@stl-trade-logistics.com – we will reply quickly or gladly call you back if you wish.
Shipping and returns
Where do you ship to?
Where do you ship to?
Yes, we currently deliver to Austria, Germany, Switzerland and Liechtenstein .
Which shipping providers do you work with?
Which shipping providers do you work with?
Delivery usually takes place within 3-5 working days after order confirmation , via GLS or freight forwarding (from 31.5 kg).
How much are the shipping costs?
How much are the shipping costs?
Orders over EUR 99.00 are shipped free of charge to Austria and Germany.
For orders below this value, we charge a flat shipping fee of EUR 5.90 .
You can find all the details on our Shipping & Delivery page.
How does a return process work?
How does a return process work?
You can return unused products within 45 days of receipt.
Please ensure that the items are in their original condition and in their original packaging.
Simply send us an email to office@stl-trade-logistics.com and we will be happy to help you.
Your question wasn't answered?
No problem – we're happy to help!
Simply send us an email to office@stl-trade-logistics.com and we will get back to you within 24 hours.
Note: We receive many inquiries daily. To help you as quickly as possible, please include your order number and describe your request as precisely as possible.
Thank you!